Refund Policy

Returns

Thank you for shopping at Contourz Studio,  we want you to be 100% satisfied with your Contourz Studio shopping experience,  we have confidence in the quality of our products and so believe you will be happy with your choice. But if for some reason you need to return something please email info@contourzstudio.com.au and we will do our utmost to find a solution or organise a return.

Our policy lasts 14 days. If 14 days have elapsed by since your purchase, unfortunately we can’t offer you a refund.  We also do not offer refunds for simple change of mind.

To be eligible for a return, your item must be unused with all tags attached  and in the same condition that you received it. It must also be in the original packaging. 

email info@contourzstudio.com.au

 

Additional non-returnable items: 

For Health and Hygiene reasons we are unable to accept returns of earrings unless faulty. Please notify us info@contourzstudio.com.au 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.  Products that are worn or otherwise damaged will not be accepted.


- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 14 days after delivery .



Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If your return is approved, we will initiate a full refund of your purchase price only ( excluding any discounts or postage fees that may have applied at time of purchase ) then your refund will be processed, and a credit will automatically be applied to your  original method of payment, within a certain amount of days depending on your credit issuers policies 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@contourzstudio.com.au

Sale items (if applicable) 
Our store offers a  refund on full-priced items only. Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless  faulty.

Exchanges (if applicable) 

Unfortunately no due to limited quantities.  

Shipping 

You will be responsible for paying for your own shipping costs for returning your item and highly recommend using Australia Post Registered Post with signature on delivery. Shipping costs are non-refundable . It is highly desirable to advise Contourz Studio by email info@contourzstudio.com.au of date posted and tracking item number
you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.