Refund Policy

Thank you for shopping with Contourz Studio. We take great pride in the quality of our products and want you to love every purchase. If you have any questions about sizing, fit, or colours before you buy, please reach out at info@contourzstudio.com.au — we're happy to help you shop with confidence. 😊

Our Policy

Our refund policy lasts 14 days from the date of delivery. Unfortunately, we are unable to accept returns after this period.

Please note: we do not offer refunds for change of mind.

Eligibility for a Return

To be eligible for a return, your item must meet all of the following conditions:

  • It is a full-priced item (sale items cannot be returned unless faulty)
  • It is unused, unworn, and in its original condition
  • All tags are still attached
  • It is returned in its original packaging
  • You have proof of purchase (receipt or order confirmation)

Items that show signs of wear, damage, or are missing parts will not be accepted.

Non-Returnable Items

For health and hygiene reasons, earrings cannot be returned unless they are faulty. Please contact us at info@contourzstudio.com.au if you believe your item is faulty.

How to Return

To initiate a return, email us at info@contourzstudio.com.au with your order details. Once your return is received and inspected, we'll notify you of the outcome via email.

Refunds

If your return is approved, a refund of your purchase price only (excluding any discounts or postage fees applied at the time of purchase) will be credited back to your original payment method. Please allow a few business days for this to appear, depending on your bank or card issuer's processing times.

Late or Missing Refunds

If you haven't received your refund yet, we suggest:

  1. Checking your bank account again
  2. Contacting your credit card provider — posting times can vary
  3. Contacting your bank directly

If you've done all of the above and still haven't received your refund, please get in touch at info@contourzstudio.com.au and we'll look into it for you.

Return Shipping

Return postage costs are the responsibility of the customer and are non-refundable. We strongly recommend using Australia Post Registered Post with Signature on Delivery to ensure your return arrives safely.

Please email us at info@contourzstudio.com.au with your tracking number once your return has been posted. Please note that we cannot guarantee receipt of returned items sent without tracking.